UWG awarded Institution of the Year for Service Excellence Award

The University System of Georgia (USG) awarded the University of West Georgia (UWG) the Institution of the Year for Service Excellence and President of the Year awards. These awards were created to honor employees, departments and universities that go above and beyond other institutions for service excellence.

USG’s Chancellor Hank Huckaby presented the awards to Dr. Kyle Marrero at Georgia Perimeter College on Oct. 21. The reward recognized UWG and Marrero’s commitment to excellence with strategic planning and institutional effectiveness that have allowed the university to improve. The purpose of these awards is to recognize and reward employees for demonstrating consistent high levels of performance while also accomplishing their regular job responsibilities that relate to service in the past year.

“They look at basic tenets for the service excellence awards, and their evidence is in our success and retention rates” said Marrero. “They also look for service excellence towards students, student success, development of faculty and staff and improvement for student success.”

UWG’s Engage West! initiative was highly recognized during the ceremony for its impact on increasing retention by 3.4 percent. The initiative is a leaderships development program that works to equip, develop and support the faculty and staff as well as create a culture of high performance and evidence-based leadership.

“Engage West! helps the faculty and staff continue to develop their skills through development and training,” said Marrero. “At the same time, we are all about creating an environment to make students successful. We are constantly in a state of development, team building, and effectiveness.”

Marrero represented one of the 30 Georgian institutions that submitted nominations for the service excellence award. The award ceremony invited presidents of organizations who could fit 10 different categories of awards, ranging from individuals to team effort. The nominees had to meet five of the customer service attributes, which included responsibility, a press agent, an implementer, a technology enhancer and knowledge.

This has not been the only year that UWG has been recognized by the Chancellor’s service excellence awards. The institution received a bronze recognition award for Outstanding Institution of the Year last year. UWG also received a gold award for Institution of the Year under former President Beheruz Sethna.

Prizes and awards are wonderful for everyone,” Marrero said. “They measure validations for our efforts, but no way are we done. We are focusing on the reason we are here, and we are building on that. The success of our team depends on everyone collaborating, and we are working hard toward achieving these goals.”



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